Unexpected System Outage Affecting Social Posting Services


We've now resolved the incident. There is no backlog for the queues.

Thanks for your patience.

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We are writing to inform you of an unexpected system outage that has affected our social posting services. The issue was caused by a problem with a few of our processing nodes, which led to a delay in handling social posts.

Our team has successfully resolved the issue with the nodes, and the system is now back online. However, due to the temporary downtime, a queue backlog has been created. We are working diligently to clear this backlog and restore normal service as quickly as possible.

Please be aware that it may take some time for all queued social posts to be processed and appear on the platform. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue.

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Began at:

Affected components
  • Web Application