LinkedIn Post Failure: The Input string format is invalid

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

If you still run into this issue, please let us know at support@contentstudio.io

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Recovering

Hi,

This issue was caused by code breakage on the LinkedIn server, which caused the posting to fail and returned us with the “Internal Server Error”. We have added retry attempts in such cases, and the post goes through. After attempting to post five-time, the server will return this error message to the user to handle themselves.

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Identified

Hi,

We have recently upgraded the LinkedIn API to its latest version because the previous version is about to be discontinued.

The latest version has a bug in which they cannot handle certain special characters added in the description. This issue is causing a lot of posts to fail on LinkedIn and is impacting the first comment as well.

We have informed their support team and are working on a solution to fix this issue.

Sorry for the inconvenience caused.

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Began at:

Affected components
  • Web Application
  • Image / Video Service
    • Transcoding Videos
    • Video Hosting Service